tag:blogger.com,1999:blog-5771704622036490711.post980112969610909801..comments2023-03-29T09:34:36.436-07:00Comments on Salish Sea Communications: Still Looking For The Silver Bullet: 30 Years After 'In Search of Excellence'Salish Sea Communicationshttp://www.blogger.com/profile/06390794466991625894noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-5771704622036490711.post-22093901141702823472011-11-02T20:58:50.940-07:002011-11-02T20:58:50.940-07:00True, the investors in the electric utility compan...True, the investors in the electric utility company I worked for in the late '80s became the only customers management cared about-- along with the investment bankers-- and writing the quarterly earnings reports and the annual reports became a real work of art.Salish Sea Communicationshttps://www.blogger.com/profile/06390794466991625894noreply@blogger.comtag:blogger.com,1999:blog-5771704622036490711.post-87465323398570630112011-11-02T15:08:28.218-07:002011-11-02T15:08:28.218-07:00Hi Mike - I remember this so well. I was working ...Hi Mike - I remember this so well. I was working as a manager and management trainer at the time. For a big local "Aluminum User."<br /><br />We really did make this stuff work, especially internally, but we also were well aware that Government just did not have the motive nor the organization structures nor incentives to apply it other than in minimal ways.<br /><br />Unfortunately, a very few years later, our company - and many others - changed their top-level motive to that of "Increase the Stock Price." In the short term, layoffs work really well to do that, and that is what happened, along with a number of other methods that did not generate enthusiasm and commitment to quality from the troops. I kind of feel we are seeing the results now of that.RGhttps://www.blogger.com/profile/02017190779860810318noreply@blogger.com